General questions on COC and its availability
Is the Certificate of Conformity COC valid in all of the EU member states?
Yes. The Certificate of Conformity COC we supply are valid in all of the EU member states i.e. France, Germany, Belgium, Netherlands, Italy, Spain etc.
What is the language of the issued Certificate of Conformity COC?
The language of the Certificate of Conformity COC is to be decided by the vehicle manufacturer, however English, German or French language are the most usual.
Which information does the Certificate of Conformity COC contain?
Certificate of Conformity COC contains all of the technical parameters of the vehicle.
Which types of vehicles are the Certificate of Conformity COC supplied for?
We supply the Certificate of Conformity COC for passenger vehicles (M1), utility vehicles (N1 - from the year of manufacture 2010), motorcycles (L) and tractors (T).
Is it possible to supply the Certificate of Conformity COC for vehicles imported from the countries out of the EU?
No, the Certificate of Conformity COC for the vehicles manufactured for the market different than EU (Japan, USA, and Near East) does not exist.
How will I be refunded my money in case the ordered Certificate of Conformity COC does not exist?
In case the Certificate of Conformity COC for your vehicle does not exist you will be refunded your money in the way equal to your payment. You will be informed about the actual refund by email. For more information check our general business conditions.
How do you guarantee the Certificate of Conformity COC authenticity?
All of the Certificate of Conformity COC we supply contain safety imprints confirming the Certificate of Conformity COC authenticity. If a Certificate of Conformity COC is evidently proved not to be original, we guarantee your money refund.
Is the payment via Internet safe?
Yes. The payments are processed by the company Global Payments Europe, the partner of the major European banks and one of the market leaders on the payment processing market.
Which documents are necessary for submitting an order?
After you search the requested Certificate of Conformity COC on the homepage section “Search the certificate”, you will be displayed the information on the copies of documents to attach.
What are the Certificate of Conformity COC delivery terms?
The delivery terms vary according to the country of the first registration and the vehicle make. The terms usually vary from 1 to 5 weeks. You will be displayed the exact delivery terms after you find the Certificate of Conformity COC for your vehicle in the section “Search for certificate”.
May I cancel my order?
Any order can be cancelled any time prior to its payment. COC is a unique document referring exclusively to your vehicle; therefore it cannot be returned back to our suppliers.
How can I pay?
The order can be paid via any of the methods described below: Credit/ Debit card – the payment will be credited on our account within a few minutes. You can use the cards: Visa, MasterCard, Maestro Paypal - the payment will be credited on our account within a few minutes. You can use this method if you have a PayPal account. Bank transfer – the payment will be credited on our account within 3 to 5 days. In order to speed up your order processing, you can send us a copy of the confirmation on the bank transfer. For the identification of your payment, you are strictly recommended to enter the order number as a variable symbol, or note the number in the transaction description.
Is it possible to pay without VAT?
Yes, this is possible. However, you are requested to enter your valid VAT ID.
How can I obtain the invoice?
You will be delivered your invoice with your COC.
Which countries do you deliver the COCs to?
We can deliver your COC to any country.
How can I learn if my COC has already been expedited?
You will be informed about your COC expediting via email or SMS at least one day in advance.
What should I do if my COC has already been expedited but still not delivered?
If you have not received your COC within the period specified on our website, contact us via email or phone. The situation will be checked and you will be informed immediately.